Payment Policy

Methods of payment

  • Fees are payable to your local teacher in your own currency.
  • Payment method can be discussed with your teacher.

Late applications
If there are places available on a course we will accept bookings right up until the course commences.
If you apply within 5 working days of the course commencing we cannot guarantee that your booking confirmation will reach you prior to the start of the course.
Late applicants will usually have their place on the course confirmed by telephone or email.
If, however, you have not received confirmation within 24 hours of your application it is your responsibility to check the status of your booking.
This can be done by contacting your teacher.

Overseas applications
As we may need to contact you in the two weeks prior to the course start date, please ensure you include your contact details in the UK ( or the country in which the course is being held) when making your booking.
Please ensure that your place is confirmed and the course is running before you make any travel arrangements. We do not offer refunds for travel or accommodation costs in accordance with our payment policy.

Cancellations by you
You may cancel your place on a course up to one month before the course start date. Under these circumstances you will be entitled to a refund of the course fees, less an administrative charge to cover our costs.

If you wish to cancel less than one month before the course start date you will not be entitled to any refund unless a replacement student can be found for your place.

If a replacement student is found you will be entitled to a refund of the course fees, less an administrative charge.

If you have to cancel seven days in advance of the event, and are genuinely unable to attend due to unforeseen circumstances, we guarantee you a place on another CSRI course on a different date or at another location. There will be an administration charge in this instance.

Cancellation requests must be made in writing.
Please note that refunds can take up to 3 weeks to process.

Cancellations by us Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received.

We reserve the right to:-

  • amend or cancel courses.
  • change course location.
  • substitute teachers.

If we cancel a course we shall endeavour to give you at least two week’s notice and you will have the option of transferring to another course or having a full refund of the fees which we will return to you within three weeks.
We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or time-tabling constraints as set out above and beyond the cost of the course fee.

Force majeure
We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, failure in the public supply of electricity, heating, lighting, air conditioning or telecommunications equipment.

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